This policy outlines the conditions under which refunds are issued for reservations at The Shivaay Resort.
2.Refund Eligibility
Cancellations made at least 7 days before the check-in date are eligible for a full refund.
Cancellations within 7 days of check-in will incur a fee equal to one night's stay.
Refunds for pre-paid bookings will be processed to the original payment method.
3.Processing Time
Refunds will be processed within 7 business days of the cancellation or check-out.
The time it takes for the refund to appear on your account may vary depending on your payment provider.
4.Non-Refundable Situations
No refunds are provided for no-shows or early departures.
Special promotional rates may have different refund terms, which will be specified at the time of booking.
5.Contact for Refunds
To request a refund or for questions related to refunds, please contact us at [Contact Information].
Contact Information